FAQ — Pawsome Pets

Question 1

How much should I feed my dog each day?

Accepted Answer

Feeding amounts depend on your dog's weight, age, and activity level. As a general guide, adult dogs need around 2–3% of their body weight in food per day. Always follow the feeding guidelines on the product packaging and consult your vet if you're unsure — especially for puppies, seniors, or dogs with health conditions.

Question 2

Can I mix wet and dry food for my cat?

Accepted Answer

Yes — mixing wet and dry food is a great way to give your cat variety and ensure they stay hydrated. Wet food provides moisture (important for kidney health), while dry food supports dental health. Introduce any new food gradually over 7–10 days to avoid digestive upset.

Question 3

How often should I feed my cat?

Accepted Answer

Most adult cats do well with two meals a day — morning and evening. Kittens under 6 months need three to four smaller meals daily. Free-feeding (leaving dry food out all day) works for some cats but can lead to overeating. Stick to scheduled meals if your cat tends to overindulge.

Question 4

What human foods are dangerous for pets?

Accepted Answer

Several common human foods are toxic to dogs and cats, including chocolate, grapes, raisins, onions, garlic, xylitol (found in sugar-free products), macadamia nuts, and alcohol. Cooked bones can also splinter and cause internal injuries. When in doubt, stick to pet-specific treats and food.

Question 5

How often should I take my pet to the vet?

Accepted Answer

Healthy adult dogs and cats should have a check-up at least once a year. Puppies and kittens need more frequent visits in their first year for vaccinations and growth monitoring. Senior pets (7+ years) benefit from twice-yearly check-ups to catch age-related conditions early.

Question 6

How do I know if my pet is at a healthy weight?

Accepted Answer

You should be able to feel your pet's ribs without pressing hard, but not see them prominently. When viewed from above, they should have a visible waist. From the side, their belly should tuck up slightly behind the ribcage. If you're unsure, your vet can assess their body condition score at their next visit.

Question 7

Do pets need dental care at home?

Accepted Answer

Yes — dental disease is one of the most common health issues in pets. Brushing your pet's teeth a few times a week with a pet-safe toothpaste is ideal. Dental chews, water additives, and specially designed toys can also help reduce plaque and tartar build-up between professional cleans.

Question 8

How can I help my anxious pet?

Accepted Answer

Anxiety in pets can be triggered by loud noises, separation, travel, or changes in routine. Calming wraps, pheromone diffusers, and enrichment toys can all help. Establishing a consistent daily routine and providing a safe, quiet space also makes a big difference. For severe anxiety, speak with your vet about additional options.

Question 9

How often should I bathe my dog?

Accepted Answer

Most dogs only need a bath every 4–6 weeks, though this varies by breed and lifestyle. Dogs with oily coats or skin conditions may need more frequent bathing, while double-coated breeds can go longer between washes. Always use a shampoo formulated for dogs — human shampoos can disrupt their skin's pH balance.

Question 10

How do I reduce shedding in my pet?

Accepted Answer

Regular brushing is the most effective way to manage shedding — it removes loose fur before it ends up on your furniture. The frequency depends on your pet's coat type: short-haired breeds may only need weekly brushing, while long-haired or double-coated breeds benefit from daily sessions. A deshedding tool or slicker brush can make a big difference.

Question 11

Do cats need to be groomed?

Accepted Answer

Most cats are excellent self-groomers, but they still benefit from regular brushing — especially long-haired breeds prone to matting. Brushing also reduces hairballs and gives you a chance to check for lumps, parasites, or skin issues. Nail trims every 2–3 weeks are also recommended for indoor cats.

Question 12

How long does delivery take?

Accepted Answer

We ship Australia-wide. Standard delivery typically takes 3–7 business days, depending on your location. Express options are available at checkout. Orders placed before 2pm AEST on business days are usually dispatched the same day.

Question 13

Do you offer free shipping?

Accepted Answer

Yes — we offer free standard shipping on all orders over $60. For orders under $60, a flat shipping rate applies and will be calculated at checkout based on your delivery address.

Question 14

What is your returns policy?

Accepted Answer

We offer a 30-day hassle-free returns policy on most items. If you're not completely satisfied with your purchase, contact us at pawsomepetssyd@gmail.com within 30 days of receiving your order. Items must be unused and in their original packaging. Food and treats cannot be returned for safety reasons.

Question 15

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible at pawsomepetssyd@gmail.com. We'll do our best to accommodate your request before the order is dispatched. Once an order has shipped, we're unable to make changes, but our returns policy still applies.

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